FAQ

Frequently asked questions

Are these sessions covered by insurance?


Great question! Right now, the Ontario Health Insurance Plan (OHIP) does not cover the cost of the services of a psychotherapist in private practice. The good news is that there are more and more private health insurance companies that offer coverage. We would encourage you to get in touch with your insurance provider to find out what mental health coverage is included in your benefits package. Specifically, inquiring about coverage for mental health services provided by a Registered Psychotherapist and/or a Registered Marriage and Family Therapist. Some of our therapists also have supervision with Registered Social Workers (RSW), which may be helpful when it comes to processing a claim through your insurance when the only available option is a Registered Social Worker. As we are not able to directly bill your insurance company, payment for the session comes from you first. We will provide you with an official receipt to submit to your insurance provider for reimbursement and/or for taxation purposes.




How will I know the therapist is the right therapist for me?


This is such a great and important question - and we can promise you that you are not the only one to ask! The short answer here is, instinctively you'll know. You'll know in the same way that you get along better with one coworker than another. Though some may say "the right therapist is one who practices the right model of therapy", research doesn't really back that up. In fact, research shows that there are more important things at play in order to make therapy work - which are client extratherapeutic factors and the therapeutic relationship. In other words, if you're willing and motivated to do the work while in therapy and you also feel comfortable, safe, and supported by your therapist, we're more likely to do good work together and meet your therapeutic goals. To get a feel for the therapist, ask for a free consultation. Consultations are short (about 15 minutes) where you can just chat, ask a few questions, but most importantly get a feel for the therapist. Trust your gut! Our therapists offer free 15 minute consultations for this very reason! If you would like to set up a consultation, you can simply click here to access our booking system. Alternatively, you can also send us an email to: admin@relationshipmatterstherapy.com to get started today. Please indicate in the email, which therapist you would like to consult with - along with different times and dates you would be available to chat.




Can you diagnose or prescribe medication?


No - Conveying a diagnosis and prescribing medication are known as controlled acts which only certain health care providers are legally allowed to do. Registered Psychotherapists can not convey a diagnosis or prescribe medication. We also do not provide psychological assessments.




Do you offer online therapy sessions?


Absolutely! Accessibility, in every sense of the word, is extremely important to us and we try to make our services as accessible as possible. We do have online therapy sessions available via a secured portal for both individual therapy sessions and relational therapy sessions. The great thing about online therapy, is that we are not limited to being physically near one another. Our mental health services are available online for all residents of Ontario. Which means, whether you live in Sudbury, Windsor, or anywhere else in the province, individuals and relational supports are availabe in the comfort of your own home. To get started, reach out to us through admin@relationshipmatters.com today!




Do you offer reduced rates or sliding scale for therapy?


We genuinely don't think that there should be a barrier for people to access health services, be it physical or mental. However, as it stands, psychotherapy in private practice is not covered by public health insurance (OHIP). If you have private insurance benefits through work or school, you may be covered for therapy with a Reigsted Psychotherapist. Get in touch with your insurance provider and ask! Our clinicians also have a limited amount of sliding scale (or reduced fee) spots available - get in touch with us if this is something that may be helpful for you.




What is your cancellation policy?


If you need to cancel for any reason, please do! We simply ask that you provide as much notice as possible. Our policy is to provide at least 24 hours before your scheduled appointment. If you provide less than 24 hours notice, you will be charged the full session fee. Your appointment time is reserved just for you - if you are running a little late, just let us know. Our therapists will wait up to 20 minutes into your session to begin. If we have not heard from you and it has been longer than 20 minutes, the appointment will be considered a "no show" and will be subject to our cancellation policy. We understand that sometimes life happens - if this is the case, please get in touch with us so that we may work with you!




What forms of payment do you accept?


Wonderful question! We accept eTransfers, debit, and major credit cards (Visa, Mastercard, AMEX) as forms of payment. Please note that Interac debit is available for in-person appointments only. Additionally, credit card payments are subject to an additional processing fee of 2.75%